Refund policy

Refund & Return Policy
Last updated: October 23, 2026

We want you to feel good about every Relivio Health order. If something isn’t right, here’s how we’ll make it right.

30-Day Comfort Guarantee
Our products can take a little time to get used to, so give yours a fair try. If you’re not happy with it within 30 days of delivery, we’ll refund the product price. You don’t need to send it back.

To request a refund:

• Email support@relivio.health within 30 days of delivery
• Include your order number and a short note on why it wasn’t right for you

Please note:

• The guarantee applies to one order per customer or household.
• Shipping costs are not refundable.
• Final sale items are not covered.
• We may decline requests that show signs of misuse or repeated claims.

Damaged, Defective or Wrong Items
If your order arrives damaged or defective, or isn’t what you ordered, email support@relivio.health within 30 days of delivery with your order number and a photo. We’ll send a free replacement or issue a full refund, whichever you prefer.

Returns
Because our products are personal comfort items, we don’t accept returns for resale. Under our Comfort Guarantee, you don’t need to send anything back.

Refunds

• Once your request is approved, we’ll confirm by email.
• Refunds are processed within 5–10 business days to your original payment method.

Order Changes and Cancellations
If you need to change or cancel your order, email us as soon as possible. We can only change or cancel orders that haven’t shipped yet.

Late or Missing Refunds
If you haven’t received your refund yet:

• Check your bank account again.
• Contact your credit card company, as processing times may vary.
• Contact your bank for more information.

Contact Us
If you have any questions, email support@relivio.health.