Refund policy

Refund & Return Policy – Relivio Health

Last updated: April 3, 2026

We want you to be satisfied with your purchase. Please review our policy below for returns, refunds, and exchanges.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging.
• The item must be in the same condition as received.

Non-Returnable Items

• Opened or used items (for hygiene and health protection reasons)
• Final sale items

Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5–10 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us via email.

Return Shipping

• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.

Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again.
• Contact your credit card company, as processing times may vary.
• Contact your bank for further information.

Contact Information

If you have any questions about returns or refunds, please contact us at:

Email: support@relivio.health